THE CLIENT – LIMA





THE DIGITAL ERA IS DOMINATING BUSINESS DECISIONS AND IS TRANSFORMING THE WAYS WE INTERACT WITH TECHNOLOGY. THIS IS BEING LED THROUGH THE EVER-CHANGING LANDSCAPE OF CUSTOMER DEMANDS. THE DATA CENTRE NOW PLAYS THE MOST IMPORTANT ROLE; DELIVERING TOTAL UPTIME AND AVAILABILITY TO TENANTS TO SUPPORT THEIR MISSION CRITICAL SERVICES, FROM VIRTUAL INFRASTRUCTURE TO CLOUD, HYBRID AND PHYSICAL COLOCATION DEPLOYMENTS.



“Partnering with LDeX Group has been extremely beneficial for us. We work closely with the team, who understand our priorities, ambitions and needs.”

“Scalability and security were essential factors in our choice of data centre partner and this new partnership means that we don’t need to worry about either of these issues. Simply, LDeX offers everything we need and more.”



Lisa Thornton

CEO, Lima





INTRODUCTION

 





LDeX is a mature and well recognised provider of colocation, network connectivity and streaming media service in the UK. The high level of service provided by LDeX in order to build trust, form strong relationships and to ultimately deliver the best customer experience is now of paramount importance to our customers. LDeX commits to delivering peace of mind and dependability alongside our services.

LDeX has strived to become a successful and trusted provider of Data Centre and connectivity services in Manchester & London through creating a company ethos that allows customers to feel appreciated and important. LDeX has worked hard to balance excellent customer service, staff retention and a culture that nurtures from within. This approach assists all LDeX clients in fulfilling their primary requirements for a reliable colocation provider that listens to what is important. LDeX’s customers rely on us wholly to deliver a strong service with round-the-clock power and connectivity uptime.

LIMA, established in 1997 by Manchester-based entrepreneur and founding director Lisa Thornton, have been a customer of LDeX since 2016. They are a provider of leading managed IT services ranging from secure cloud platforms to data management and BaaS solutions. The company have produced significant growth due to their talented and highly skilled team. Due to the nature of their services, LIMA rely on the data centres they utilise in order to deliver the slick and reliable service their customers are used to.







LOCATION IS KEY

 





Manchester is fast becoming one of the most connected and sort-after cities in the UK to host infrastructure. It has become the powerhouse of the North and LIMA are part of this extraordinary transformation; offering their portfolio of critical IT Infrastructure solutions to meet the ever-changing requirements of their customers.

Lisa, LIMA’s CEO, and her team take great pride in offering a unique approach with their clients, through a simplistic methodology, developed in-house. LIMA take time to explore every corner of their clients’ businesses prior to implementing a strategy in order to design the most efficient tailored solution. They’re passionate about achieving the most innovative solutions for their clients.

Although LIMA provide their services nationally, as a business with their origins and HQ based in the Media City area of Salford Quays, they naturally have a strong portfolio of clients in the local region. Due to this, LIMA have traditionally hosted their infrastructure in Manchester, to allow them total network resilience whilst maintaining complete control over the services they provide. Following a rapid period of growth, LIMA were prompted towards the search for a new data centre partner to extend their colocation footprint in Manchester and to also acquire a secondary deployment in London for diversity. LIMA were referred to LDeX by a client who had experience working with us.







LIMA’S METHODOLOGY

 





LIMA developed their 4-corner methodology that resonates within their company ethos. LIMA ‘Learn, Implement, Manage and Assess’ as part of a robust approach towards matching their client’s business objectives. By exploring the ‘why’, LIMA will spend time in getting to understand their clients, their people, their culture and existing & future challenges that allows them to compile a solution that best meets their needs.

The team at LIMA encourage conversations around their clients’ purpose and beliefs, as well as acquiring a deep understanding into the ways they work. LIMA get to know their clients, encouraging a real synergy to assist in building a future-proof relationship. LIMA build up a picture of how their clients think, act and communicate in response to their IT productivity challenges, enabling them to implement the most suitable offerings. Managing and assessing the customers’ solutions are essential to achieving the ongoing needs of some of the biggest names in both public and private sectors.

In order to continue delivering on LIMA’s strong reputation, the choices of their suppliers are of key importance. LIMA’s success is therefore coupled with their relationship with their Data Centre partner. They needed a provider that offers the ultimate hosting environment, resilient critical infrastructure and peace of mind. LIMA embarked on a journey to select a new Data Centre provider in Manchester in 2016. LIMA wanted a partner that could provide reassurance, a dedicated approach and had the very best awareness and knowledge of maintaining critical infrastructure within the data centre facilities.

After a diligent process, LIMA selected the LDeX Group to provide a bespoke caged environment at both their London (LDeX1) & Manchester (LDeX2) facilities with dedicated connectivity between the DCs and a multi-homed low latency IP Transit solution spanning both sites. This enabled LIMA to not only move towards a provider they could trust to deliver power resilience, but one that could also deliver colocation environments in two highly connected geographically diverse locations, both dedicated to achieving unrivalled uptime. LIMA required a partner who could support their forecasted growth, by providing strategic options to increase the available colocation footprint in their cages.

LDeX are experts at designing commercially and logistically flexible options to support our clients’ growth strategies. Rest assured by working with LDeX there is always clear scope for expansion.

LDeX offer LIMA 2N uninterruptible power supplies and dual fed power to all racks, backed up by resilient diesel generator configuration to deliver the highest levels of availability. LDeX were also in a strong position from a network service perspective, providing LIMA high capacity and resilient connectivity between LDeX1 & LDeX2, through LDeX Connects extensive core network that spans 7 key locations over the UK to offer diversely routed connectivity.

 





LDeX- THE PARTNER OF CHOICE





 





NEW CLIENT OPPORTUNITIES





 

“LIMA enforces very high standards across all aspects of its business and we were confident from the outset that we could provide a tailored solution to mirror this.”

“Our dedicated team allows us to offer a bespoke service to each customer and LIMA were no exception, while our security measures and consistent uptime mean that LIMA can rely on us to keep all data safe.

“Following the expansion of both our London and Manchester sites, our clients have even more flexibility to grow with us, and we’re looking forward to supporting LIMA’s current operations and future expansion.”

Mark Sedgley

Group Sales Manager, LDeX

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